At HEBE HOMES, we are committed to delivering your home décor products safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–3 working days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods or sales, processing may take slightly longer.

2. Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–7 working days
• Other Cities & Towns: 5–10 working days
• Remote Areas: 7–12 working days

Delivery timelines may vary due to logistics, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be available on selected products or minimum order values.

4. Order Tracking

Once your order is shipped, you will receive:

• Tracking ID / AWB Number
• Courier partner details
• Tracking link via SMS, WhatsApp, or Email

5. Packaging Safety

We deal in fragile and handcrafted home décor products such as:

• Metal planters
• Plant stands
• Decorative accessories

All products are packed carefully using protective packaging materials to minimize transit damage.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery fails due to:

• Incorrect address
• Unreachable customer
• Refusal to accept delivery

the order may be returned to us.

Re-shipping charges may apply for re-delivery.

7. Damaged Package Guidelines

If the outer package appears damaged at the time of delivery:

• Record an unboxing video immediately
• Take clear photos before opening
• Contact us within 48 hours of delivery

Claims without proper proof may not be accepted.

8. Delayed Shipments

While we try our best to deliver on time, delays may happen due to:

• Courier issues
• Natural disasters
• Festivals or high-order volumes
• Government restrictions

HEBE HOMES is not liable for delays caused by third-party logistics partners.

9. International Shipping

Currently, we only ship within India.
For international shipping inquiries, contact our support team.